Service Desk Administrator (Mallusk)

Your new company Our client is a large private-sector organisation based in Mallusk that is providing support to a large public-sector organisation. Your new role In this role, you will be working as a helpdesk administrator. You will work from 8:30-5 (with a degree of flexibility). Your main responsibilities will consist of the following: Coordinate site construction projects, ensuring that works are carried out effectively and on-time. Manage the scheduling of engineer diaries to ensure effective cover is provided for all projects. Receive incoming calls and record/manage these efficiently to the required job standard. Providing support to clients by telephone and email Logging and assigning response maintenance calls promptly and efficiently Processing operative paperwork and closing calls to submit for payment Responding within agreed timeframes, service levels and contract terms to ensure that work orders are met Targeted KPIs in relation to contract requirements Support in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning) Routine administrative tasks Liaise and communicate with key stakeholders and clients What you'll need to succeed To be considered for this role, you will have the following: 1 year's experience in an office environment (service-desk/help-desk admin experience preferred) 5 GCSEs to include English and Maths 1 year's office experience Fluent Microsoft Office Experience Proactive and can work independently with limited supervision. Strong customer focus and professionalism at all times Demonstrate high levels of organisational skills Excellent communication skills Adaptable with a flexible and positive attitude Ability to multitask - large volume of calls Trustworthy and approachable Lead by example Can do attitude What you'll get in return £26,000 salary Opportunity to work overtime and increase salary Free parking Health Shield pass What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Administration scheduling maintenance administration project coordinator Benefits: £26000 perks

Location: Newtownabbey, GB

Posted Date: 4/17/2025