Pharmacy Technician Lead, Community, Full Time Days

It's more than a career, it's a calling WI-SSM Health Dean Medical Group Portage Worker Type: Regular Job Highlights: Primary Location : WI-SSM Health Dean Medical Group Portage (2825 Hunters Trail Portage, WI 53901) Department: Pharmacy Schedule : Full Time Days Shift : Monday through Friday 8:45am to 5:15pm no weekends. Starting Pay : 23.86 minimum (Offers are based on years of experience and equity for this role.) Shift Differentials : Increases for Evenings, Nights, & Weekends based on State and Job Profile Sign-on Bonus Eligible – $2,000 (Sign-on bonuses are for external qualified candidates. Internal candidates – check with your recruiter to see what options are available for you) Job Summary: Under the supervision of a pharmacist, is responsible for providing support to pharmacists including, but not limited to review of prescription orders, locating medication, preparation, counting, labeling, packing, delivery of medications to customers and reconciliation of claims. Performs all duties of a pharmacy technician. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Works with pharmacy leaders to ensure staffing levels are adequate to meet patient needs. Coordinate changes to schedules due to sick calls, leave of absence or other emergent changes in staff availability or work volume. Communicate changes to appropriate individuals in a timely and respectful manner. Advise supervisor of any potential policy violations related to attendance or schedules. Identify breakdowns in workflow or backlogs of work that could lead to poor customer service. Alert the supervisor and/or pharmacist in charge when immediate action is necessary and provide alternatives to immediately address the issue. (e.g. pull staff working on projects, contact central, etc.) and re-prioritize tasks to clear backlogs and respond to rushes. Identify areas for process improvement and participate in the development, implementation, evaluation and monitoring of new processes. Lead others during implementation of changes in a positive manner and though modeling expected behaviors and actions. Assist the supervisor with onboarding of new staff, ensuring mandatory education completion, developing and presenting training and providing input to performance evaluations. Assist supervisor in implementing new programs or procedures to enhance pharmacy service, quality and efficiency. Serves as a trainer and mentor for pharmacy staff. Oversees new projects working independently to develop and grow services or implement new programs. Provide excellent customer service to patients, other staff and ancillary departments and maintain high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Works with leadership to resolve any service issues. Maintain high working knowledge of computer system, automated systems, billing procedures and other technician functions and serve as a resource for other staff. Performs complex insurance billing, and can independently solve new billing issues without assistance from other pharmacy staff. Is a resource to others who are trying to solve complex billing issues. Works in a constant state of alertness and safe manner. Performs other duties as assigned. EDUCATION High School diploma/GED or 10 years of work experience EXPERIENCE Three years' relevant pharmacy experience PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) Or Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) And Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation (IDFPR) Or FUTURE - Pharmacy Technician, Registered within 2 months - Illinois Department of Financial and Professional Regulation (IDFPR) And IL Registration Application Process Complete At Time Of Hire - Illinois Department of Financial and Professional Regulation (IDFPR) State of Work Location: Missouri Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) Or Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) And Pharmacy Technician - Missouri Division of Professional Registration Or MO Registration Application and Finger Print Process Complete AT TIME OF HIRE - Missouri Division of Professional Registration State of Work Location: Oklahoma Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) Or Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) And Technician - Oklahoma State Board of Pharmacy State of Work Location: Wisconsin Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) Or Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) And Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services Or WI Registration Application Process Complete AT TIME OF HIRE - Wisconsin Department of Safety and Professional Services Work Shift: Day Shift (United States of America) Job Type: Employee Department: 7984000032 Portage RX Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more.

Location: Portage, WI, US

Posted Date: 4/17/2025