Service Desk: Triage Technician

Job Description Job Description Responsibilities: The Triage Technician is Viyu’s primary first responder. Our first responders set a critical standard for customer success through clear and professional communication, accurate documentation of the issue at hand, and timely feedback and follow-up to incoming service requests. A key area for success is in improving customer service and our perception across our client accounts by making sure they get what they need, when they need it. These key responsibilities relate to all technology and service deliverables, including: workstations, servers, printers, networks, software, and 3rd party vendors. · Ability to communicate effectively with technical and non-technical users. · Improve customer service, perception, and satisfaction Ability to multi-task and adapt to changes quickly. · Delivers timely follow-up, and actively manager their priorities Monitor the service boards, alert systems notifications, and respond in a timely manner. Utilizing company approved systems to document, resolve, escalate, and communicate professionally with clients and peers. Collaborate with other staff members when presented with a challenge beyond your expertise and learning from their experience. Adhere to company guidelines, best practices, and policies whether standard or newly established. Represent Viyu Network Solutions in a professional manner at all times. Protect the security of the client’s and the company’s information & data. Required Skills: Monitor the service boards, alert systems notifications, and respond in a timely manner. IT Support relating to technical issues involving Microsoft’s core business applications and operating systems. Basic knowledge of backup recovery solutions Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Work with the Service Coordinator to ensure requests are routed to the proper resource be resolved quickly and efficiently. Keep all work and communication regarding clients and support as service tickets in ConnectWise. Service awareness of all organization’s key services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide services. Self-motivated with the ability to work in a fast-paced environment. Company Description Viyu Network Solutions: Where Passion meets Purpose Are you an IT professional who thrives in a collaborative, supportive environment? At Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a genuine respect for our colleagues. We see ourselves as a family, and we support each other both in and outside the office. Here's what makes Viyu special: - Challenging and rewarding work: We tackle complex IT projects that make a real difference. No getting stagnant working in a never-changing environment. - As a growing company, you will not be just another cog in the machine. You'll have the opportunity to learn, grow, and constantly push your boundaries. - Supportive team environment: We believe in an open-door policy, collaboration, and mutual respect. - No matter your experience level, you'll find a mentor and a friend at Viyu. - Strong emphasis on professional development: We invest in our employees by offering internal training programs, vendor certification training, conferences, and opportunities to learn new skills. - Competitive benefits package: We offer a comprehensive benefits package including medical, dental, vision insurance, 401(k), and paid time off. - Whether you're a seasoned IT professional or a recent graduate with a passion for technology, we encourage you to consider Viyu Network Solutions. We're looking for talented individuals who share our values and are excited to be part of something special. Join us and build a career you can be proud of Company Description Viyu Network Solutions: Where Passion meets Purpose\r\n\r\nAre you an IT professional who thrives in a collaborative, supportive environment?\r\n\r\nAt Viyu Network Solutions, we're driven by a shared passion for technology and its power to connect the world. We're hard-working, yes, but we believe in doing so with honesty, integrity, and a genuine respect for our colleagues. We see ourselves as a family, and we support each other both in and outside the office.\r\n\r\nHere's what makes Viyu special:\r\n- Challenging and rewarding work: We tackle complex IT projects that make a real difference. No \r\n getting stagnant working in a never-changing environment.\r\n- As a growing company, you will not be just another cog in the machine. You'll have the opportunity to \r\n learn, grow, and constantly push your boundaries.\r\n- Supportive team environment: We believe in an open-door policy, collaboration, and mutual respect. - No matter your experience level, you'll find a mentor and a friend at Viyu.\r\n- Strong emphasis on professional development: We invest in our employees by offering internal \r\n training programs, vendor certification training, conferences, and opportunities to learn new skills. \r\n- Competitive benefits package: We offer a comprehensive benefits package including medical, dental, \r\n vision insurance, 401(k), and paid time off.\r\n- Whether you're a seasoned IT professional or a recent graduate with a passion for technology, we \r\n encourage you to consider Viyu Network Solutions. We're looking for talented individuals who share \r\n our values and are excited to be part of something special.\r\n\r\nJoin us and build a career you can be proud of

Location: Richardson, TX, US

Posted Date: 4/17/2025