Dealership Service Advisor

Job Purpose: To act as the liaison between customers and the workshop team, ensuring a smooth and professional aftersales service experience. The Service Advisor is responsible for booking in vehicles, providing accurate repair estimates, communicating service updates, and ensuring customer satisfaction from check-in to collection. Key Responsibilities: Customer Service & Communication: Greet customers in a professional and friendly manner. Discuss vehicle issues and service needs clearly with customers. Maintain strong communication throughout the service process. Booking & Administration: Schedule service appointments and create job cards. Ensure correct and detailed capture of customer and vehicle information. Allocate work to technicians based on skill and availability. Workshop Liaison: Coordinate between technicians and customers for updates or approvals. Track the progress of each vehicle and communicate updates. Ensure parts availability in coordination with the parts department. Costing & Invoicing: Prepare accurate quotations for services and repairs. Advise customers on recommended maintenance or repairs. Finalize invoices, explain costs to customers, and process payments. Customer Satisfaction: Conduct follow-up calls post-service to ensure satisfaction. Handle complaints and escalate when necessary. Assist in achieving service department CSI (Customer Satisfaction Index) targets. Required Skills & Competencies: Strong interpersonal and communication skills Excellent customer service orientation Ability to multitask in a fast-paced environment Good understanding of vehicle mechanics (advantageous) Attention to detail and organizational skills Basic technical knowledge of automotive systems Conflict resolution and problem-solving abilities Minimum Requirements: Education: Grade 12 (Matric) Experience: 2–5 years in a Service Advisor or similar role Computer Skills: MS Office, Kerridge/Keyloop, Autoline, CMS, Evolve or similar systems Driver’s License: Code 8/B (valid and unendorsed) Preferred Qualifications: Post-secondary training or certification in motor industry-related fields Knowledge of vehicle warranties and service plans OEM (Original Equipment Manufacturer) dealership experience

Location: Randburg, ZA

Posted Date: 4/18/2025