Customer Service Representative

MET is a fast-growing brand with over 30 years of experience in creating high-performance bicycle helmets that set industry standards. We are looking for a dedicated, enthusiastic and German-speaking Customer Service Representative to join our team and ensure an exceptional service to our customers in Germany. Responsibilities Day-to-day customer service and dealer support for the German market. Order entry, tracking, and order management. Pre- and post-sales support. Handling of returns, claims, warranty cases, and issue resolution. Responding promptly and professionally to inquiries about products, pricing, availability, and general support. Supporting our sales reps and area manager with timely information and assistance. Preparing and updating sales reports and customer performance data. Collaborating with other customer service teams in Italy, France, and other markets. Contributing to the continuous improvement of customer satisfaction. Participate to trade shows and events. Qualifications Fluent in German and English. Italian and French are a plus. Experience in customer service, inside sales, or similar roles. Experience with B2B and direct-to-dealer distribution. Excellent verbal and written communication skills. Strong problem-solving abilities with a customer-orientated approach. High school diploma or equivalent. Additional education is a plus. Passion for cycling. Work location: Talamona, Italy - On-site MET is committed to equal employment opportunities. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. If you believe you have the dedication and skills to join our team and help us grow in Germany, please send your resume and motivation letter to jobmet-helmets.com

Location: it, IT

Posted Date: 4/19/2025