Training Specialist - Seller Customer Service

ABOUT SHEIN: SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future ABOUT THE ROLE: We are seeking a skilled and proactive professional to take on a key role in training and supporting our B2B customer service team. This individual will focus on ensuring high-quality service delivery by training team members, addressing routine seller concerns, and resolving issues in a timely manner. They will also analyze seller needs, identify areas for improvement, and drive the optimization of business processes. With emphasis on teamwork and communication across regions and time zones, the role requires identifying recurring issues, proposing effective solutions, and sharing best practices to achieve team goals. Mainly responsible for training the B2B customer service team to ensure the team's service quality. Listen to local sellers' demands and quickly identify problems, able to resolve routine issues through phone, instant messaging, etc. Accurately determine responsibility, provide guidance and training assistance to team members. Identify issues and optimization points in business processes, propose improvement suggestions, and promote optimization. Effectively communicate across time zones and regions to ensure smooth communication and feedback within the team. Propose and implement solutions for recurring issues faced by customer service, develop methods and experiences, and share them with the team to achieve team goals. May be able to work on Saturdays from home periodically. Minimum Requirements: A bachelor’s degree or higher, with a minimum of 2 years of proven experience in B2B customer service training. English is mandatory, Mandarin is a plus. Exceptional problem-solving and customer service skills, with the ability to thoroughly understand and address seller needs. Strong aptitude for teamwork and cross-functional collaboration. Demonstrated ability to perform effectively under pressure, maintaining a high level of professionalism and productivity. At Shein, we believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued, and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN community, and all types of diversity. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service, Training, and Education Industries Retail and Retail Apparel and Fashion J-18808-Ljbffr

Location: Brasil, BR

Posted Date: 4/19/2025