Customer Account Manager

Job Description Job Description New World Imports, Inc. is a family-owned business based in Nashville, TN, specializing in supplying personal care products to a wide range of markets across the United States. Since our founding in 1971, we have grown steadily, and our team continues to thrive. We are currently seeking a dedicated and highly motivated Account Manager to join our team and help propel our growth even further. The ideal candidate will play a key role in managing existing customer accounts, nurturing long-term relationships, and seeking new business opportunities to expand our customer base. Key Responsibilities: Customer Relationship Management: Foster and maintain strong relationships with current customer accounts through regular communication via phone and email. Account Growth: Identify and pursue growth opportunities within existing customer accounts by understanding their evolving needs and presenting solutions. New Business Development: Actively identify and pursue new customer accounts to expand the company's reach and revenue base. Order Management: Enter orders into the system accurately and promptly, ensuring a smooth transaction process. Product Promotion: Promote the company’s products and brand to both current and potential customers, highlighting our unique offerings and value. Market Awareness: Stay informed on industry trends, market changes, and competitor activity to provide informed recommendations to customers and the internal team. Collaboration: Work closely with other departments to ensure customer satisfaction and resolve any issues or challenges that arise. Requirements: Education & Experience: A Bachelor’s Degree or 3 years of relevant experience in account management, sales, or customer service. Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence customers effectively. Microsoft Office Proficiency: Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and ERP software. Self-Management: Strong self-management skills, with the ability to work independently and prioritize tasks effectively. Problem Solving: Strong critical thinking and problem-solving skills to navigate challenges and provide solutions. Customer-Centric Attitude: A passion for delivering exceptional service and a commitment to understanding and meeting customer needs. Benefits: 401-K retirement plan Profit Sharing Company-provided Health Insurance Paid vacation, sick time, and holidays Collaborative and supportive team environment At New World Imports, Inc., we believe in fostering a dynamic, growth-oriented culture where you can thrive while making an impact. If you're passionate about customer success and business development, we'd love to hear from you

Location: Nashville, TN, US

Posted Date: 4/19/2025