Service Desk Technician

Job Description Job Description Description Are you passionate about technology and eager to kick-start your career in IT? We're seeking an enthusiastic Entry-Level Service Desk Engineer to join our dynamic team. In this role, you'll be the first point of contact for our clients, providing exceptional technical support and troubleshooting assistance. You'll have the opportunity to work with various technologies, hone your skills, and make a meaningful impact by helping our clients overcome their IT challenges. You will be required to work in the Santa Monica office until you are fully trained, approximately the first 6 months of your tenure. After training, the role goes hybrid, with 3 days per week required in the office. Must have your own transportation (gas reimbursed) for covering 25 mile radius for driving to clients from office location. On-site tickets are as needed and scheduled throughout the week and will be part of your weekly schedule. Majority of tickets (70%) are handled virtually. Work hours: Monday to Friday 8-5pm PST, plus one week on-call for emergency tickets every 4-6 weeks (after training). Key Responsibilities Respond promptly to client inquiries via phone, email, or ticketing system, delivering courteous and effective technical support. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and other peripherals. Provide guidance and assistance to clients on software installations, configurations, and updates. Collaborate with senior engineers to escalate complex issues and ensure timely resolution. Document troubleshooting steps and solutions accurately for future reference. Proactively monitor client systems to identify and address potential issues before they impact operations. Assist in the maintenance and administration of IT infrastructure, including servers, networks, and cloud-based services. Participate in ongoing training and professional development to stay up to date with industry trends and technologies. Skills, Knowledge and Expertise Bachelor's degree in Computer Science, Information Technology, or related field preferred (or equivalent work experience). Strong passion for technology and a desire to learn and grow in the IT field. Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users. Basic understanding of IT concepts, including operating systems, networking, and hardware components. Familiarity with Microsoft Windows and Office applications. Prior experience in a customer service or technical support role is a plus. Certifications such as CompTIA A, Network, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous but not required. Benefits HEALTH INSURANCE PTO PAID HOLIDAYS ANNUAL BONUSES MATCHING 401K

Location: Santa Monica, CA, US

Posted Date: 4/19/2025