Service Manager - Minneapolis

Job Description Job Description Astleford International Trucks is expanding in Minneapolis POSITION SUMMARY: Our service advisors are responsible for directing the workflow to ensure the safety and productivity of the team as well as communicate repair updates and estimates to our customers. Amazing opportunity for the right person. Military and National Guard service members are encouraged to apply Astleford International supports our troops. PRINCIPAL RESPONSIBILITIES: Primary Responsibilities: Effectively manage service personnel, while fostering excellent customer service skills. Maintain existing sales and increase sales to existing and new customers. Maintain high level of customer satisfaction by identifying and resolving problems promptly. Manage service expenses and profitability. Maintain service Key Process indicators (KPI) results to acceptable levels. Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines. Conduct regularly scheduled safety meetings and enforce all safety policies and procedures. Investigate and report on job related accidents or safety concerns. Coordinate outside vendor repair work with shop work in progress. Ensure all warranty requirements are met. Actively enforce all Company policies and procedures. Conduct performance evaluations. Assign building maintenance duties on daily basis. Operate basic office equipment. Perform other work related duties as assigned. Skills / Knowledge / Qualifications: Comprehensive knowledge of diesel repair procedures and their application Effective verbal and written communication skills Ability to meet deadlines and handle multiple tasks Ability to learn new systems and processes Solid computer skills with a working knowledge of Microsoft Office products Ability to read, understand, interpret and convey technical information Strong customer service orientation. Company Description Astleford International & Idealease is a member of one of the largest transportation companies in North America. We are a quality provider of truck leasing and fleet services for over 80 years with over 400 affiliate locations in the US, Canada, and Mexico. Astleford Idealease is one of the largest and most respected private providers of Commercial Fleet maintenance, Full Service Truck Leases and Commercial Truck Rentals in Minnesota. Commercial Truck Dealership representing the following brands: International, Isuzu, Mitsubishi Fuso, Idealease. www.astleford.com Astleford International provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Astleford Intl complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Astleford International expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Astleford’s employees to perform their job duties may result in discipline up to and including discharge. Company Description Astleford International & Idealease is a member of one of the largest transportation companies in North America. We are a quality provider of truck leasing and fleet services for over 80 years with over 400 affiliate locations in the US, Canada, and Mexico. Astleford Idealease is one of the largest and most respected private providers of Commercial Fleet maintenance, Full Service Truck Leases and Commercial Truck Rentals in Minnesota. \r\n\r\nCommercial Truck Dealership representing the following brands:\r\n\r\nInternational, Isuzu, Mitsubishi Fuso, Idealease.\r\n\r\nwww.astleford.com\r\n\r\nAstleford International provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Astleford Intl complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\r\n\r\nAstleford International expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Astleford’s employees to perform their job duties may result in discipline up to and including discharge.

Location: Minneapolis, MN, US

Posted Date: 4/19/2025