Desktop Support

Job Description Job Description Tasks and responsibilities • Provide first level technical support of network and desktop equipment and provides basic training on network and use of office tools at a local site. • Provide end-user support of general office tools, which includes troubleshooting and problem solving for access to various external systems such as the mainframe, servers, applications, internet and email systems. • Escalate problems and issues in conformity with the escalation process for technical and administrative resolution. • Manage the inventory of equipment ensuring that business continuity is maintained. • Ensures that network and IT hardware and software are used and maintained in compliance with established standards/policy. • Support hardware/software upgrades or OS patching, loading and provisioning of user IDs and system access. • Create and maintain site documentation and/or operation procedures. • Provide second level support for other sites needing help. • Participate in workgroups and project management functions as necessary. • Perform related work as required. • Create and update tickets within the Remedy ticket management system. • Attend required meetings. • Work is typically Monday through Friday – 8 AM to 5 PM. After-hours or on-call via cell phone may be required as needed.

Location: Sacramento, CA, US

Posted Date: 4/19/2025