Desktop Support Analyst

Job Description Job Description We are offering a long term contract employment opportunity for a Desktop Support Analyst in the manufacturing industry, located in New Castle, Pennsylvania, United States. This role requires the individual to provide onsite support for a Windows 11 upgrade. Responsibilities: • Provide technical support for the Windows 11 upgrade project • Troubleshoot and resolve issues related to computer hardware and Windows operating systems • Utilize Active Directory for user and access management • Implement configuration management to ensure system stability and performance • Assist in the maintenance and support of Microsoft Windows 10 • Act as the first point of contact for all desktop support-related queries and issues.• Proficiency in Computer Hardware, with the ability to diagnose and resolve hardware-related issues. • Experience with Active Directory, including user account creation, group policy management, and troubleshooting. • Knowledge of Configuration Management, with the ability to maintain and enhance system configurations according to established guidelines. • Familiarity with Windows 11, including installation, troubleshooting, and user support. • Expertise in Microsoft Windows 10, with the ability to provide comprehensive technical support to users. • Prior experience in a Desktop Support role, with a focus on providing excellent customer service and resolving complex technical issues.

Location: New Castle, DE, US

Posted Date: 4/19/2025