Customer Service Specialist - tempo det.

Docsity is an educational online community and marketplace where millions of students worldwide share & find study contents to improve their preparation for exams. About this role: Collaborating with other Customer Service team members, as well as Discovery, Product Development and Marketing departments, as Customer Service Specialist you will: Provide support to customers via chat and email, addressing their inquiries, resolving issues, and assisting in navigating and using the Docsity platform; Manage customer requests through the ticketing system, continuously monitoring the status of tickets and ensuring all requests are handled promptly; Assist in moderating user responses to ensure adherence to community guidelines; Maintain the cleanliness and integrity of the website; Collect and report customer feedback, and suggest platform improvements. Minimum Requirements: Prior customer service experience (e-commerce background preferred); Proficiency in Italian (C2/Native), English (B2), and Spanish (B2); Basic knowledge of major computer systems and ticketing tools. What next? We will assess your application and if you have what we’re looking for, you'll be contacted for a preliminary interview. If we like what we hear, you'll be invited to meet the Team and visit our offices What we offer: One year part-time fixed term contract (30h weekly); Smart-working policy (23). Seniority level Entry level Employment type Part-time Job function Customer Service Industries Technology, Information and Internet and E-Learning Providers J-18808-Ljbffr

Location: provincia-di-torino, IT

Posted Date: 4/20/2025