Customer Service/Interaction Specialist – Spanish speaker

Brand Vacancy title: Customer Service/Interaction Specialist – Spanish speaker (f/m/d) (100%) Ref 20794 Function: Sales Europe City: Segrate Salary: Competitive Closing date: 08/05/2025 Triumph Group joins the ranks of global leaders in the lingerie sector, with a multi-facetted product palette that is sold in more than 80 countries. The company is mindful of the fact that quality products must be accompanied by excellent service in order to satisfy demanding consumers. Your Responsibilities: Fulfilling all in- and outbound communication channels and drive pro-active customer-oriented Contact Center according to set KPIs, including the according reflection in the CRM system; this might include Customer Order taking as well as Customer Complaint Management Act as the Voice of our Customers, translating his/her impulse into excellent Customer Experience through all touch points in a relevant time span Perform best in class end2end returns management, starting from return request management and finish with sending agreed documents to customer including an active internal cooperation with warehouse Performing the intake and maintenance of Customer Orders via the Contact Center Team Performing the business needed Credit/Debit Memo creation on time and in the correct way including sharing of documents with Business Partners and confirm completion to the requestor Maintain Customer Information Management Your ideal profile: At least 2 years of experience in Customer Service a/o Contact Center Area, in B2B Advanced communication skills in Italian, Spanish and English, both verbal and written Accuracy and methodology in execution of operational tasks Good interpersonal and communication skills, showing a Customer-centered approach; pleasure to work in a cross-border team and with different cultures Target driven & solution oriented with a quality mindset IT proficiency: good knowledge of Microsoft Office (especially Teams, Excel, Word) is a must have, experience with SAP (SD and BW module) is a nice to have, experience with Salesforce is a nice to have Mobility (availability for around 2 trips per year, each lasting a few days, most likely to Spain) If you are seeking a great opportunity to develop your career, please send us your CV in English by clicking on Apply. J-18808-Ljbffr

Location: segrate, IT

Posted Date: 4/20/2025