Tenancy Sustainment Officer

Have you got the passion and resilience to support and empower clients to develop their independence and daily living skills? In this role you will work as part of a team and support clients on a day-to-day basis to empower them to resolve their problems to reach positive outcomes. This will be achieved by assisting and encouraging clients to meet their personalised support plans and to access support and related services from local community organisations. You will also carry out housing management activities such as rent collection, risk assessments, tenancy management, reporting maintenance issues, and health and safety checks. If you have relevant experience of working with vulnerable people or have transferable skills, our client would like to hear from you. Every day is different in this varied and fulfilling role Salary – £26,750 per annum dependent on experience Location – Mole Valley based in Leatherhead Full time - 37 hours About you They are ideally looking for someone who has: • Ability to develop non-judgmental professional relationships with clients • Basic numeracy and written communication skills in Maths and English GCSE/ level 4 or above or equivalent • The ability to communicate well with clients, peers and other agencies • The ability to work effectively as part of a team • The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training. • The ability to gain an understanding of safeguarding issues and a commitment to protect all adults and children using or visiting Transform’s services • Computer literacy (Excel, Word, Outlook and the Internet) Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what they are looking for, go ahead and apply; you could be exactly who they need. About The Organisation They believe that everyone should be able to live independent and fulfilling lives. They provide housing and support for many socially excluded and vulnerable people across Surrey, in parts of Berkshire, West Sussex and the London Borough of Sutton. They’re a place where people make a difference to clients’ lives, feel valued and are supported. They have a strong sense of social responsibility and their values – respect, empowerment, responsibility and excellence – guide everything they do. Why work with them They are a place where everyone is valued. They want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. They focus on outcomes and are open to different ways of working including flexible hours where possible. Their benefits are great too and include: 28 days annual leave per annum, plus bank holidays (pro rata for part time) An additional 1 day (pro rata) per annum wellbeing day A defined contribution pension scheme Interest-free staff loans The opportunity to buy or sell up to five days annual leave per holiday year Life assurance cover What's Next They celebrate diversity and know that it is critical for their success. They work hard to make sure they’re inclusive, so they want to hear from anyone who is great at what they do and who shares their values. If you need any adjustments during the application or selection process so you can do your best, just let them know. They will be happy to help. It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. CVs are reviewed as they receive them and interview as soon as they have applications that look like a good match, so apply as soon as you can to avoid missing out. You may also have experience in the following: Tenancy management, Property Management, Tenant Relations, Housing Services, Housing Management, Service Manager Social Work, Social Worker, Social Care, Supervisor, Team Leader, Deputy Service Manager, Supported Housing, Supported Accommodation, etc REF-221 020

Location: Surrey, GB

Posted Date: 4/20/2025