customer service officer Polish, English & Dutch

Job description Our client is a multicultural and multilingual support platform. Every day, their team ensures that the customers’ broken-down vehicle or lorry gets back on the road as quickly as possible. As a customer service officer, you will work the nightshift. Your main tasks will be: Handling phone calls and emails: responding to the customer’s inquiries and intervening parties. Gathering information and checking the data for accuracy and completeness. Providing technical support and communicating with workshops. Updating the customer and all other parties involved. Monitoring and controlling agreements with all parties involved. Follow-up of all contract-related issues within the established deadlines. Profiel For this job, we are looking for someone who has the following knowledge, experience and skills: KNOWLEDGE AND EXPERIENCE Language: Polish (native or advanced), English (proficient) and Dutch (well) Computer skills: Microsoft Office applications (Word, Excel, Outlook, …) Technical knowledge (automotive, tyres, …) is a plus No specific experience required SKILLS Communicate effectively over the phone Problem analysis and problem solving Customer- and results-oriented Accurate and high work standard Multitasker and stress resistant Training on the job 3 months NO HOMEWORK POSSIBLE Aanbod Permanent contract after a positive interim assignment (100 days) Salary depending on your experience Meal vouchers 7€ You can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. You will work the nightshift, which allows a ton of flexibility during the day for hobbies, grocery shopping or spending time with your family and friends. And of course, we offer a competitive salary in return for your hard work. Interested? Click on the "Solliciteer"-button

Location: alken, BE

Posted Date: 4/27/2025